Refund policy
REFUND POLICY
Last updated: September 13, 2026
At Solvane, we want you to be happy with every purchase. If something isn't right, here's how returns, refunds, and exchanges work.
Return Window
You may request a return within 30 days of the delivery date shown on your tracking information. After 30 days, we're unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Please have your order number or proof of purchase ready when you contact us.
Some items cannot be returned, including: items marked as final sale, gift cards, and products that have been installed, assembled, or show signs of use beyond inspecting them.
How to Start a Return
Contact us at solvaneglow@gmail.com with your order number, the item(s) you'd like to return, and the reason for the return. We'll respond with return instructions and, if applicable, a return shipping address.
Please do not send items back before receiving return instructions from us, as we cannot guarantee a refund for items returned without prior contact.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will provide a full refund or a replacement at no additional cost to you, and you will not be responsible for return shipping in these cases.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
Exchanges
The fastest way to get a different item is to return the original item and, once the return is accepted, place a new order.
Order Cancellations
Because orders are processed quickly, we can only cancel an order before it has shipped. Contact us as soon as possible at solvaneglow@gmail.com if you need to cancel or change an order.
Contact Us
If you have any questions about our refund policy, please contact us at solvaneglow@gmail.com