Shipping policy

Last updated: September 13, 2026

This policy explains how order processing and shipping work at Solvane.

Processing Time
Orders are typically processed within 1-3 business days of purchase. During high-volume periods (such as holidays), processing may take slightly longer. You will receive a confirmation email once your order has shipped, along with tracking information.

Shipping Destinations
At this time, we ship to addresses within the United States only. We're working on expanding to more countries in the future.

Shipping Methods & Delivery Times
We offer the following shipping options at checkout:
Standard Shipping – typically 7-15 business days after processing
Express Shipping – typically 3-7 business days after processing

Delivery estimates are provided by our carriers and suppliers and are not guaranteed. Weather, customs, high order volume, and other factors outside our control can occasionally cause delays.

Order Tracking
Once your order ships, you'll receive an email with a tracking number. If you don't receive tracking information within 5 business days of ordering, please contact us at solvaneglow@gmail.com.

Multiple Items, Multiple Packages
Some orders may arrive in more than one package or on different days if items ship from different fulfillment locations. This is normal and does not mean part of your order was lost.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help if you catch a mistake before your order ships — contact us right away at solvaneglow@gmail.com.

Lost or Stolen Packages
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier first. If it still can't be located, contact us at solvaneglow@gmail.com and we'll do our best to help resolve the issue.

Contact Us
Questions about your shipment? Reach us at solvaneglow@gmail.com